# Chat

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The Chat system is available on Crypto Pro, Enterprise, Boost and Voyageer plans
{% endhint %}

The Chat system is where users can chat all day long on your exchange. You can turn the chat system feature on or off, and user chat messages are viewed and managed through this page.

• **Messages:** Users' chat history is monitorable and manageable and displays the most recent chat messages. In case of inappropriate content, the messages can be deleted and the user can be banned from the chat function altogether by clicking the "BAN USER" button.

• **Banned Users:** The list of banned users is displayed here. You can ban users by typing the username of the user to ban and then clicking the ‘BAN’ button. Banned users can be also unbanned with the ‘UNBAN’ button.

<figure><img src="/files/qErCwfNsOY1tZ41d3jiK" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.hollaex.com/how-tos/operator-control-panel/chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.