> For the complete documentation index, see [llms.txt](https://docs.hollaex.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hollaex.com/how-tos/p2p/p2p-troubleshooting.md). # P2P Troubleshooting {% hint style="info" %} If your issue isn't listed or the fix has not been done as you wish, please send the team at ** a message, and they will be sure to assist in your case as soon as possible. {% endhint %} With the initial configurations complete, you may notice that you and your users cannot take advantage of the P2P system you have set up, or it behaves differently from your expectations. Depending on your configurations, some additional steps may be required to get things running smoothly. ## P2P Settings ### Vendors can create Buy/ Sell orders, but not the others If you find that, once the P2P system is set up, the buy/sell toggle button at the top of the screen is locked to one side, this is a simple fix. The most likely candidate for causing this behavior is in the *Sides* option. To find this, head to the *Operator Controls* -> *Markets* -> *P2P* -> *P2P Settings* and check the first listed option *Sides*. This is shown in the image below:
This option defines what '*side*' of a trade a vendor can create. In essence, whether they are limited to simply selling crypto for fiat or vice versa. If you want to allow both sides and notice the Sides option is limited to one, simply hit the green 'Edit Settings' button in the top right, and from the menu ensure '*All*' is selected. ## Users ( Including Admin) Cannot See the '*Post Deal*' Tab This is likely due to the tier system and tier requirements set for the P2P system. Accounts that have obtained a user tier, defined by the admin in the setup stage, can see this particular tab, but users on any tier below this will not have it visible. The primary way to tackle this issue is to ensure that those users who you wish to act as vendors are on the necessary (or higher) account tier needed to post trades. To manually upgrade a user's tier, head to the User page on the Operator Controls sidebar, find (via the search bar) the user you desire to be made a vendor, and access their User page. From here, find the Tier option from the *User Info* section, where you can manually assign them the required tier to be a vendor. This option is shown in the image below:

User Tier Setting

--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.hollaex.com/how-tos/p2p/p2p-troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.